Returns and Refund Policy

We hope you love every scoop of Lipozem™ — but if something didn’t go quite right, we’ve got your back.

⏳ 30 Days to Decide

We offer a 30-day return policy, which means you have a full 30 days after receiving your item to request a return. No stress, no rush — just let us know within that window.

To be eligible, the product needs to be unopened, unused, and in its original packaging. Think of it like this: if you wouldn't want to receive it in that condition, we can’t restock it that way either.

📬 How to Start a Return

Just shoot us an email at hello@liipozem.co or fill out our contact form, and we’ll guide you through the quick return process.

You’ll send your item back to our return address below:

Lipozem™

Usa Address: 1309 Coffeen Avenue STE 1200 Sheridan, WY 82801 

Hong kong adress : 2 SAN HOP LANE, TUEN MUN ,HONG KONG

Please note: Return shipping is on you unless the item arrived damaged or there was a mistake on our end. We’ll always make it right.

💳 When Will I Get My Money Back?

Once your return makes it back to us and passes a quick check, we’ll refund your original payment method within 7 working days. We’ll also send you a confirmation email when it’s done — no guessing, no waiting in the dark.

Usa Address: 1309 Coffeen Avenue STE 1200 Sheridan, WY 82801 

Hong kong adress : 2 SAN HOP LANE, TUEN MUN ,HONG KONG

If you have any questions at all, we’re real people behind the inbox. Reach out — we’re here to help. 💌